Last updated: November 4, 2025

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We want you to love your purchase! If you change your mind, we accept returns within 30 days of your purchase date, provided:

• The item is unused, in its original packaging, and in the same condition as received.
• You have proof of purchase (receipt or order confirmation).

Exclusions:

For hygiene and safety reasons, we cannot accept returns on earrings, personal care items, gift cards, or perishable goods unless faulty.

3. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us at hello@themoontacollective.com within 7 days of receiving your order. We will arrange a replacement, repair, or refund in accordance with the ACL.

4. How to Return an Item

• Email us at hello@themoontacollective.com with your order number, reason for return, and photos if applicable.
• We’ll provide instructions for returning your item.
• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund or exchange.

5. Return Shipping Costs

• For change of mind returns, customers are responsible for return shipping costs.
• For faulty, damaged, or incorrect items, we will cover the cost of return shipping.

6. Refunds

• Approved refunds will be processed to your original payment method within 7 business days of receiving your returned item.
• Shipping costs (if any) are non-refundable unless the item is faulty or incorrect.

7. In-Store Returns

You can also return eligible items in person at our Moonta store:

59a George Street, Moonta, SA, 5558, Australia

8. Questions?

If you have any questions about returns or refunds, please contact us at hello@themoontacollective.com