Last updated: November 4, 2025

1. Fulfillment Location

All orders are packed and shipped from our store:

The Moonta Collective

59a George Street, Moonta, South Australia 5558, Australia

2. Shipping Methods & Rates

Domestic Shipping (Australia):

• Standard Shipping:
• Orders $0.00–$149.99.00: $15.00 flat rate
• Orders $150.00 and up: Free
• Estimated delivery: 2 to 8 business days
• Express Shipping:
• All orders: $20.00 flat rate
• Estimated delivery: 1 to 4 business days
• Local Pickup (Click & Collect):
• Free — Collect from our Moonta store during opening hours.
• You’ll receive an email when your order is ready for collection (usually within 1 business day).

3. Order Processing Times

• Orders are processed Monday to Friday (excluding public holidays).
• Please allow 1–2 business days for your order to be packed and dispatched.
• Orders placed after 12pm or on weekends/public holidays will be processed the next business day.

4. Tracking Your Order

• Once your order has shipped, you’ll receive a confirmation email with tracking details.
• You can track your parcel via the link provided or by logging into your account.

8. Lost or Damaged Parcels

• If your order is lost or arrives damaged, please contact us at hello@themoontacollective.com within 7 days of delivery.
• We’ll work with you and the carrier to resolve the issue as quickly as possible.

5. Delivery Issues & Address Changes

• Please ensure your shipping address is correct at checkout. We are not responsible for parcels delivered to incorrect addresses provided by the customer.
• If you need to update your address after placing an order, contact us as soon as possible. We cannot guarantee changes can be made after dispatch.

6. Questions?

If you have any questions about shipping, please contact us at hello@themoontacollective.com or fill out our contact form here